Trading Terms 2018-2019

Placing an Order:

When you make an order for goods you are accepting the Terms and Conditions of the Emeralds House Clearances website.

Full payment of the total price of the goods must be made to Emeralds House Clearances before your order can be accepted and the contract between us is formed.

The goods ordered via telephone by you will be charged to your credit/debit card at the time of despatch if you have chosen this method of payment, except when a deposit is required to hold goods or in the case of special orders and customisations.It is our intention to ensure all images, specifications and prices are correct at the time of publication. These may from time to time vary due to alterations made by manufacturers.
You will be advised by email or phone of any changes prior to confirmation of your order. If you do not wish to proceed due to any changes in stated specifications or prices we will of course cancel your order.

We accept no responsibility for incorrect images, specifications and prices. In the event of a pricing error we shall have the right to refuse or cancel your order whether or not it has been confirmed.

All products are subject to availability. However, we will advise you before confirming your order by email or phone of any out of stock items and the approximate expected restocking date. If you do not wish to proceed we will cancel your order.


All prices are in pounds sterling and include VAT if applicable.

As well as on-line ordering through PayPal we also accept payment by most major credit cards, cheque or bank transfer (cheques must be cleared before we dispatch your order).


Emeralds House Clearances accept orders from and ship to: UK MAINLAND ONLY.

For all other destinations please contact Emeralds House Clearances via E.mail
or telephone: (44) 0191-5273200 prior to ordering

The delivery address for goods paid for by credit/debit cards and through PayPal must be the address registered to the cardholder.
We will always endeavour to deliver goods within the times stated in our purchase procedure.

We shall not be liable for any losses, costs, damages or expenses incurred as a result of any delay in delivery of the goods. As internal damage to packaged goods cannot always be identified on delivery, the customer must sign for the goods as ´unchecked´. Any visible damage to packaging must also be stated on the drivers delivery sheet.
Any damage identified on inspection of the goods must be advised to Emeralds Houseclearances within 48 hours of delivery.

It is important that all packaging is retained as this may be required for any claims against the carrier. In such circumstances the claim will be dealt with by Emeralds House Clearances and we will arrange for collection of the goods and a replacement will be sent. Replacement goods will be dispatched upon return of the original goods. Claims for damage outside the above time scale cannot be accepted.

Returns (not applicable to faulty goods):

If you are not totally satisfied with your purchase, you may return it to us within 8 days from receiving the goods for a replacement or refund. Before returning goods please contact us by email or phone. You will then be given a reference which must be enclosed with the returned goods.

Returned goods can only be accepted unused and in perfect condition including all manuals and instructions packaged in the original protective packaging as on delivery.

We cannot accept return of goods which have been removed from sealed packaging, goods specially ordered in or orders that have been customised specifically for you.
Carriage costs incurred for delivery or return of unwanted goods are to be paid for and at the risk of the customer.

On receipt of returned goods in a satisfactory condition, a replacement will be sent or a refund will be paid as soon as possible by the same payment method as used on the original order.

Credit card refunds will be re-credited to your account as soon as possible and in any event within 30 days.

These terms and conditions are subject to change at any time. Any change will not affect any contract existing between us at the time of the change.

Incorrect Goods:

The customer must notify Emeralds Houseclearances of any goods supplied incorrectly within 48 hours of delivery. The goods must not be used and repackaged in the original packaging to protect them from damage.

Emeralds Houseclearances will arrange for collection of the goods and a replacement will be sent. Alternatively we may request that you return small items back to us by post.
We will refund your postage costs by crediting your credit/debit card or by issuing a cheque. Replacement goods will be dispatched upon return of the original goods.

Governing Law:

The contract between us shall be governed in accordance with English Law and the English Courts shall have sole jurisdiction in respect of any dispute between us.

The English language shall be used when making an order and will be used in the contract between us